Support Center
We're here to help you get the most out of SmartLib.
Email Support
Get technical assistance and answers to your questions.
Response: 24-48 hrs
Getting Started
Three simple steps to launch your smart library
Review Docs
Explore our comprehensive documentation to understand features and capabilities.
Deploy via Azure
Subscribe through Azure Marketplace for seamless deployment and management.
Contact Us
Reach out to our team for any specific configuration or integration needs.
Service Standards
Our commitment to quality and response times
| Priority Level | Response Time | Resolution Target |
|---|---|---|
| Critical (System Down) | 4 hours | 24 hours |
| High (Major Issue) | 8 hours | 48 hours |
| Standard (General) | 24 hours | 5 business days |
* Business hours: Mon-Fri, 9 AM - 5 PM GMT+7
Common Questions
How do I deploy SmartLib on Azure?
SmartLib can be easily deployed through Azure Marketplace. Simply search for "SmartLib" and follow the deployment wizard.
Is GDPR compliance included?
Yes, SmartLib follows GDPR guidelines. We prioritize data security and privacy for all our customers.
How are updates handled?
We release regular updates with new features and security patches. These are typically applied automatically or with minimal downtime.